Frequently Asked Questions (FAQ)

How long will it take for my order to arrive?

Our processing time is 2-3 business days, and shipping takes another 2-3 business days. In total, you should expect to receive your order in around 4-6 business days.

Can I get an exchange or refund?

Our policy allows the exchange of any damaged items within 7 days of the delivery date. We regret to inform you that we do not accept refunds.

How do I find out my bracelet size?

In each product page, there is a link to a size guide that will go through with you step by step on how to measure your wrist size accurately.

What are your delivery charges?

Our shipping and handling charges are a flat fee of $5. Enjoy free shipping when you spend a minimum of $80 in a single order.

How do I get my 10% welcome coupon?

When you subscribe to our newsletter, there will first be a confirmation email sent to you. Once you have confirmed your email, the 10% discount code will be sent to you in a separate email (usually within 5 minutes). If you still have not received it, do check your promotions tab, or reach out to us here for assistance.